Success Stories

PIVOTAL-CRM

:: Full CRM Implementation at TRINEC

In all customer driven organizations today, the question of how to improve customer loyalty and maximize revenues at minimal risk and cost are major concerns. Achieving success in developing intimate and lasting relationships with customers begins with an explicit understanding of the organization objectives and customer behavior.

Given that customers needs and preferences change constantly, developing a CRM strategy is a continuous process and not just a one-time exercise. A successful CRM approach is the key factor to acquiring a competitive advantage in the market place.

TRINEC has fully implemented Pivotal's e-Relationship CRM management suite in three major divisions of the company's operations - Sales, Marketing and Technical Support. The final implementation and training phases were finalized early in January this year. Pivotal e-Relationship not only extends the customer base by being competitive, the application provides the advanced functionalities needed to gather and organize strategic information about customers and at the same time integrates the sales, marketing and service activities while optimizing and cutting cost.

Pivotal e-Relationship www.pivotal.com suite offers extensive customization options to its customers making it one of the best-rated Customer Relations Management (CRM) Applications available on the International market. Pivotal offers a compelling value preposition for companies based on three elements - delivers a Comprehensive Demand Chain Management Suite that automates all sales, marketing and service interactions between customers and partners - delivers a fast business impact - delivers total cost of ownership and accelerated ROI.

For a fixed monthly fee, TRINEC delivers a solid and robust CRM solution along with expertise in consultancy, sales, implementation, administration and customization to clients' business practices and procedures in the Levant region.